I think I have a new crush.
My bank.
They charged us a monthly maintenance fee. That shouldn't have been charged.
I dreaded the phone call - being bounced back and forth from dept to dept, being told they were either not going to remove it or it taking 6-8 weeks to clear.
So imagine my surprise when the person said how can I help you, I replied I have a monthly maintenance fee that I think was a mistake and she answered with 'OK, let me take that off and then we'll look into why so it won't happen again.'
By the time I was done picking my jaw off the floor she had re-credited the account, found out why and fixed the mistake so it won't happen again.
It was that easy.
I think I have a new crush.
1 comment:
Where do you bank b/c we need a new one?
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